Ask where they actually are
A local address you can drive to, a phone number a person answers, and years of history at that location. Storm chasers appear after hail and are gone before the warranty matters.
Look at the review pattern, not the number
Read the middle of the reviews. Are customers naming the same people? Do reviews span years rather than one recent burst? Do they mention cleanup and communication, which is where most roofing complaints actually come from?
Verify insurance and manufacturer credentials
Ask for a certificate of insurance and check that manufacturer certification is current. Certification is also what makes enhanced system warranties available at all.
Read the scope, not just the price
- Tear-off to deck, or layover?
- Is ice-and-water shield in the valleys and at the eaves?
- Is flashing being replaced or reused?
- What is the per-sheet decking replacement price?
- Is ventilation being corrected?
- Who pulls the permit, and who cleans up?
Red flags worth walking away from
- An offer to waive or absorb your deductible
- Large deposits demanded before material is delivered
- Pressure to sign today for a price that expires tonight
- No written scope, only a total
- No local address, or one that is a mail drop
One more question worth asking
Ask who will actually be on your roof, and whether anyone from ownership will be there. At Prodigy the answer is Antonio Corona, every job is performed with the owner at the jobsite.